It is now possible to collect from our warehouse however it's most helpful if you've placed an order and selected Collection in advance so that we have time to pick it for you. Select Collection from the Region dropdown box during checkout and it will avoid postal charges for you. We have a table and a sanitation station just inside the door and your order will be placed there for you. Feel free to stop for a short chat but please maintain 2m distancing to reduce any risks of transmission.
We have moved some staff to working from home, placed others on furlough if they require Shielding, the rest of us are working but operating within the distancing instructions. This does not affect our order processing operations which will continue as normal though our customer services capability has been reduced. We thank you for your co-operation and patience during this period.
We have been notified by the couriers we use that delivery guides can now longer be guaranteed so your parcel may take a day or so longer than normal, no claim can be made for this. Also certain destinations and parcel shops in the EU are now closed - if you know your location is affected please don't order from us whilst these issues continue.
We thank you for your co-operation and hope that everyone, wherever you are in the world stays safe and well through this situation and if you are not that fortunate that you are able to access the healthcare you need.
In case you are concerned about the potential effects of COVID-19 and are looking for more details the websites we have highlighted to our Employees are the following: