EU VAT & Shipping
The relationship between the UK and the EU changed on 1st January 2021 and we are busy reconfiguring our systems, testing courier integrations and updating our systems in order to bring options back for our EU customers. Our testing has gone well, however, there are huge problems with the carriers and they have suspended shipping until 18th January 2021 at least - meanwhile we're waiting to go.
The UK is now under a 3rd lockdown. We will remain open and are confident that our order processing operations will remain largely unaffected, however, we are going to close our Click and Collect service with immediate effect. If you have an outstanding click and collect order please contact us for options.
We thank you for your co-operation and hope that everyone, wherever you are in the world stays safe and well through this situation and if you are not that fortunate that you are able to access the healthcare you need.